1. Responsibility and contact details

9534-6508 Quebec inc operates AXE Coaching. Patrick Joubert is responsible for the protection of personal information. For questions, requests or complaints, contact info@axe-coaching.com or write to 2389 Principale Ouest, bureau 120, Magog, Quebec J1X 0J4, Canada. This policy covers the brochure website, enquiries and service bookings.

2. Information and purposes

When you contact us, we use your name, professional contact information, organization and the information you choose to provide to answer your enquiry, prepare an appointment and agree on services. Booking and payment take place through Square: appointment and transaction information supports service delivery, follow-up and necessary records. Card details are entered with the payment provider. The website and its providers may also process technical information, including IP address, browser, connection date and pages viewed, to operate and secure the website and, subject to applicable consent choices, measure traffic.

3. Diagnostic collection and the future AXE platform

The brochure website does not provide an employee questionnaire or a client document upload service. After a booking, Patrick Joubert contacts you to agree on the start and collection arrangements. Planned online collection on the AXE VPS infrastructure will open separately. Before diagnostic information is collected, a notice will identify the tools, information requested, authorized access, purposes, processing locations and retention periods. Individual responses will be restricted to Patrick Joubert and authorized providers; the employer will receive an aggregated summary. Aggregation rules must limit indirect identification without promising absolute anonymity. Please do not send unsolicited individual employee responses, medical information or sensitive documents by email; wait for collection instructions.

4. AI-assisted analysis

Browsing and booking do not trigger AI analysis of your documents. The planned use of AI to help prepare a diagnostic will be explained in engagement-specific information before any personal information is transmitted, including the provider, purposes, necessary data, access, processing locations and retention rules. Patrick Joubert will review findings and recommendations before the report is delivered.

5. Providers, access and protection

Wix hosts the brochure website and provides its website features. Usercentrics for Wix manages the cookie banner and consent choices. Square provides external booking and payment services. Our professional email service allows us to receive enquiries and communicate with you. Patrick Joubert and authorized providers access information only as needed for the stated purposes. Information may be processed outside Quebec depending on the services and subcontractors involved; we do not promise exclusively Quebec-based hosting. Access is limited according to need and web communications use HTTPS. No measure can guarantee absolute security. Wix and Square also explain their processing in their own privacy policies.

6. Retention

Enquiries and contact information are retained as needed to handle the request, provide agreed follow-up and meet applicable obligations, then deleted when no longer needed. Accounting and tax records are kept for legally required periods, generally six years after the last year to which they relate, and longer when required by law or a dispute. For the future diagnostic, the selected rule is deletion of raw responses and working documents 12 months after the engagement ends; the schedule for final reports, contractual records and backups will be specified in the notice provided before collection.

7. Cookies and communications

Wix uses cookies and technologies necessary for website operation and security. The Usercentrics for Wix banner lets you accept, refuse or select optional cookies. The privacy icon displayed on the pages lets you review your choices. The banner is displayed in French on both language versions of the website. Traffic measurement features may use optional cookies according to your consent choices. Your browser settings also let you delete or block cookies; doing so may limit some features. A booking, purchase or participation in a diagnostic does not constitute newsletter registration. If a newsletter is offered, registration will be voluntary and separate, with an unsubscribe option in promotional messages.

8. Your choices, rights and complaints

You may contact the person responsible to request access to your information, corrections, withdrawal of consent or, where applicable, a copy in a commonly used technological format. We may verify your identity and must protect third-party information. Deletion or withdrawal may be limited by legal obligations; withholding necessary information may prevent part of the service. We will explain the consequences and reasons for a decision. Requests and complaints will be handled within applicable time limits. You may also contact Quebec’s Commission d’accès à l’information.

9. Updates

The last update appears at the top of this page. We will adapt this policy when services or tools change and identify significant changes. Separate consent will be requested where required. Opening questionnaires, private VPS uploads or a new analysis tool will not be treated as authorized merely because you visited this website.