Last updated: November 12, 2026.

1. Operator and scope

This website is operated by 9534-6508 Quebec inc under the AXE Coaching brand, at 2389 Principale Ouest, bureau 120, Magog, Quebec J1X 0J4, Canada. Contact: info@axe-coaching.com. It presents our organizational performance services. The written engagement sets out the agreed scope, deliverables and responsibilities and must be provided before the client commits. Later changes to this page do not retroactively change an accepted engagement.

2. Discovery call and booking

The discovery call is free. It is recommended to clarify your needs but is not required before purchasing a diagnostic. Appointments are booked through Square. After a paid booking, Patrick Joubert contacts the client to organize information collection and the session. Browsing this website does not book a service or create a subscription. The brochure website does not yet provide access to a collection portal: collection arrangements and the start date are agreed with Patrick before responses and documents are submitted.

3. AXE Diagnostic: price and scope

The diagnostic costs CAD $499 plus applicable taxes. Full payment is required when booking through Square; the total must be shown before confirmation. It includes 24 leadership questions, a 12-question employee mini-pulse, review of agreed processes and documents up to three sets, a personalized 75-minute session and a seven-page hybrid report. Additional work requires a separate agreement.

4. Collection and report delivery

The indicative collection period is 10 business days; the closing date is agreed with the client. If participation is insufficient, we agree either to extend collection or proceed with clearly stated limitations. The report reviewed by Patrick Joubert is delivered within five business days after the last of these steps: collection closes, agreed documents are received and the 75-minute session is completed. Scope changes or delays in providing information that may affect the schedule are discussed with the client.

5. Cancellation and refunds

The client may request cancellation at info@axe-coaching.com. Before any work begins, payment is refunded in full. Once work has started, the calculation is based on services actually performed, using the agreed price allocation: 25% for preparation and launch, 50% for analysis and the 75-minute session, and 25% for report production, review and delivery. A partially completed stage is assessed according to its progress; its full percentage is not automatically earned. The balance paid for unperformed work is refunded with applicable tax adjustments. An explanatory breakdown is provided, with no stage charged twice. This allocation is not a fixed penalty and does not restrict the client’s mandatory legal rights.

6. Rescheduling

A rescheduling request made at least 48 hours before the session is free of charge, subject to availability. For a later request or a missed appointment, contact us to agree on next steps. Rescheduling the session does not cancel analysis already underway. Free discovery calls may be cancelled or rescheduled without charge.

7. Other support services

AXE90, coaching, consulting, team activities and Nova Global engagements begin with a conversation to define objectives, scope, price and arrangements in a proposal. Their presentation on this website does not create a subscription or recurring charge. Future AXE platform services will have separate terms when they become available.

8. Participation and analysis limitations

The client facilitates participation, provides necessary information and documents and ensures they are authorized to share them. Participants must receive clear information about uses and confidentiality before collection. The report is an organizational analysis based on available information; it is not a certification audit, clinical diagnosis, legal opinion or accounting advice. Scores and estimates must be interpreted with their limitations. Results, savings, productivity gains and retention outcomes are not guaranteed. AI may assist in preparing the analysis under privacy arrangements specified before collection; Patrick Joubert reviews the report before delivery.

9. Privacy and ownership

Personal information is handled as described in the Privacy Policy and engagement-specific notices. Documents entrusted by the client remain the property of their respective owners. Unless otherwise agreed, the delivered report may be used internally by the client for their organization; AXE’s pre-existing methods, templates and content remain protected. These terms do not grant permission to publish client data for marketing purposes. Demonstration reports remain illustrative examples.

10. Website, links and resolving concerns

Use of this website must not compromise its security or the rights of others. External services, including Wix and Square, also have their own terms governing the operations they provide. For a concern about a service, payment or content, contact info@axe-coaching.com so that we can seek a solution. These terms are governed by Quebec law and applicable Canadian federal law, without excluding mandatory protections or remedies available by law. French and English versions are provided to support understanding; any discrepancy will be clarified with the client before the engagement is concluded.